This feature is not working in our environment for some of the users.

A user contacted me saying that this feature was not working. I was able to duplicate the issue on my PC. One of my co-workers does not have the issue and it is working normally.

My 1st attempt to resolve was repairing office which did not work.

My 2nd attempt to resolve was to delete the mail profile and setup a new one.

My 3rd attempt was to uninstall/install Office 2013. After the install, I tried it once and the feature worked! the next morning when I tried it, the feature was not working again.

Any thoughts on how to get this to work permanently?

My System: Windows 7 Professional 64-bit / Microsoft Office Professional Plus 2013

User's System: Windows 7 Professional 32-bit / Microsoft Office Home and Business 2013

Co-worker's System: Windows 7 Professional 64-bit / Microsoft Office Professional Plus 2013

We have Micrsoft Exchange Server 2010 and the computers are on a network/domain.

Hi,

Please run outlook in safe mode to check this issue. Press Windows key + R, type outlook.exe /safe in the Run box and press Enter.

If the issue would be gone in safe mode, then it caused by Add-ins.

If this doesnt work, please temporarily turn off your security programs to check the issue again.

And since this issue doesnt occur on all users, its highly possible outlook client problem.

Best Regards.

Safe mode does not get it to work.

Disabling anti-virus did not get it to work.

Can you please check if all affected users are on same MBX database, just try to do a online repair of your mailbox and see if you see any diffrence.

We have multiple mailbox databases. Based on the users that I know are affected, I have verified that there are other users on the same databases that are not affected by this.

We have multiple mailbox databases. Based on the users that I know are affected, I have verified that there are other users on the same databases that are not affected by this. I was able to identify a user who on some emails the feature works and on other emails it does not work.

I have exactly the same issue and have tried the same steps as you have. I thought that I had cracked it when I created a new mail profile and it worked for a day of so on a couple of my users then stopped working again.

If I change to cached mode it will work, but the problem is so random, and isn't the same for all users and plus we have experienced issues with setting users to cached mode because they hot desk so I am looking for an alternative resolution.

I hope that someone can help with this annoying issue.

Thanks.

Check if KB2956087 is installed

according to another post, Feb 2015 update introduced a bug with outlook 2013.. also affects outlook 2010